How to Cancel Amazon Prime (Website, App and Trials)

To cancel Amazon Prime, sign in to Amazon, go to Your Account, open your Prime membership page, and choose the option to manage or end your membership. Amazon then shows a few screens offering alternatives, such as switching plans or a reminder later. Keep choosing the option to continue cancelling until you see a confirmation.

You can do this on the Amazon website or in the Amazon app. If your Prime comes through a phone carrier, a partner or a bundled plan, you usually cancel through that provider instead.

One more catch: Prime Video channels are separate subscriptions. Ending Prime may not stop them, so check them too. Here's how to handle each case.

The fastest way to cancel Amazon Prime#

The quickest route is on the Amazon website, on a computer or in your phone's browser. The steps are simple once you know where to look.

1. Go to the Amazon website and sign in with the account that has Prime.
2. Open Your Account (often under "Account & Lists").
3. Choose Prime or Prime membership.
4. Look for Manage membership or a similar option, then choose to end your membership.
5. Work through the next screens. Each one usually offers an alternative and a way to continue cancelling.
6. Stop when you see a page that confirms your membership will end, along with the date.

Menus change, so check Amazon's help page if yours looks different. The Prime membership page is the place to start either way.

Take a screenshot of the confirmation page and keep any email Amazon sends. That's your record if anything goes wrong later.

How to cancel Amazon Prime in the app#

The Amazon shopping app has the same membership settings, just in a different place.

1. Open the Amazon app and make sure you're signed in to the right account.
2. Tap the menu or your account icon.
3. Find Your Account and look for Prime membership or Manage Prime membership.
4. Choose the option to end your membership.
5. Continue through the screens until you see a confirmation.

If you can't find the membership page in the app, use the website instead. It works the same on a phone browser, and the menus are often easier to find there.

Getting past the retention screens#

Amazon doesn't let you leave in one click. After you choose to end your membership, you'll usually see a series of pages before the cancellation goes through.

These screens might:

• Remind you of your benefits, such as delivery, Prime Video or other perks you've used.
• Offer a different plan, such as switching from monthly to yearly or the other way round.
• Suggest a reminder instead, so Amazon emails you before your next renewal rather than cancelling now.
• Offer to pause or keep the membership until a later date.

None of these are traps, but they're designed to make you stop. Read each page, and if you still want to cancel, pick the option that continues the cancellation. The exact wording changes over time, so look for the button that moves you forward rather than the one that keeps your plan.

How to know it actually worked#

You're done only when Amazon shows a clear confirmation, usually with the date your benefits end. If you closed the page earlier, go back to your Prime membership page. It should show an end date rather than a renewal date.

If it still shows a renewal date, the cancellation didn't finish. Start again and go through every screen.

If you get Prime through a partner or bundle#

Not everyone pays Amazon directly for Prime. Some people get it through:

• A phone carrier or mobile plan that includes Prime as a perk.
• An internet, TV or other service bundle.
• A student or other discounted program with its own sign-up route.
• Someone else's household, where the account holder shares some benefits with you.

When a partner bills you, Amazon may not let you cancel from your Prime page. You'll often see a note that your membership is managed elsewhere. In that case:

1. Check your bill to see who is charging you.
2. Sign in to that provider's account, such as your phone carrier.
3. Look for add-ons, perks or extras, and remove Prime.
4. Ask whether removing it changes the price of your plan or bundle.

That last point matters. With bundles, the "free" Prime is sometimes part of what you pay for, and removing it may not lower your bill. It's worth asking before you change anything.

If you're on someone else's household, you can't cancel their membership. You can only leave the household, and the account holder controls the rest.

Cancelling an Amazon Prime free trial#

Free trials turn into paid memberships automatically unless you stop them. If you signed up for a trial to get one delivery or watch one show, cancel early.

1. Go to your Prime membership page on the website or in the app.
2. Choose the option to end the trial, or to not continue after the trial.
3. Go through the screens until you see a confirmation.

Do this at least a day before the trial ends to leave yourself a safety margin. Depending on the options Amazon shows, you may be able to keep your trial benefits until the trial's end date even after you've cancelled. Check what the confirmation page says.

The safest habit is to cancel the same day you start a trial, if you already know you won't keep it. For more ways to avoid these charges, see how to avoid getting charged after a free trial.

Prime Video channels are separate subscriptions#

This is where many people keep paying after they think they've cancelled.

Prime Video lets you add extra channels, such as other streaming services, inside the Prime Video app. Each channel is usually a separate subscription with its own monthly charge. Ending Prime doesn't necessarily end them, and keeping Prime doesn't mean they're included.

To check and cancel channels:

1. Sign in to your Amazon account on the website, or open Prime Video settings.
2. Look for your channels, memberships and subscriptions, or a similar section.
3. Find each channel you subscribe to and choose to cancel it.
4. Confirm, and check that the channel now shows an end date.

Menus change, so check Amazon's help page if yours looks different. If you're not sure what you're paying for, look at your statement for Amazon charges of different amounts on different days.

Also check your app store. If you ever subscribed to a channel or service from your phone's app store instead of through Amazon, that subscription has to be cancelled in your iPhone Settings or the Google Play Store. Our guides to cancelling subscriptions on iPhone and on Android cover the steps.

A worked example: what channels add up to#

Say you pay for Prime monthly at $15, and you also added two channels at $9 and $7 a month.

• Prime: $15 × 12 = $180 a year
• Channel one: $9 × 12 = $108 a year
• Channel two: $7 × 12 = $84 a year

That's $372 a year in total. If you cancel Prime but forget the channels, you'd still pay $108 + $84 = $192 a year for them.

These are round example numbers, not current prices. The point is that channels are easy to forget and add up quickly. If you only watch one service at a time, rotating streaming services can cut costs without giving everything up.

What happens after you cancel Amazon Prime#

Here's what to expect once the cancellation goes through.

• Your Amazon account stays open. You can still shop, keep your order history and use your saved addresses. You just lose Prime benefits.
• Benefits may continue until a set date. Depending on the options shown when you cancel, your benefits may end right away or at the end of your current period. The confirmation page tells you which.
• Refunds depend on the situation. Amazon may offer a full or partial refund in some cases, for example if you haven't used your benefits recently. It isn't guaranteed, so check the options when you cancel and Amazon's Prime help page.
• Channels and other add-ons may keep billing. See the section above.

If you're on a yearly plan, think about timing. Cancelling a yearly membership stops a big renewal, which is worth doing well before the date. Our post on monthly vs yearly subscriptions explains how to decide which billing period suits you.

How to get Prime back later#

You can rejoin Prime whenever you want. Go to the Prime page, sign in and start a new membership. Your account, order history and lists will still be there.

If you're a seasonal user, for example someone who only wants Prime around the holidays or for one show, a common approach is to subscribe monthly for the months you need it, then cancel straight away so it ends on its own.

Troubleshooting common problems#

If you have more than one Amazon account, for example an old email address, sign in to each one and check its Prime page. It's an easy way to end up paying twice. For tracking down mystery charges in general, check your email for receipts from Amazon and match them to the charges on your statement.

If you're charged after a cancellation you can show was confirmed, contact Amazon customer service first. If that doesn't resolve it, contact your bank or card issuer.

Keep track of when Prime renews#

Prime is one of those memberships that renews quietly in the background, especially on a yearly plan. The charge can be a surprise if you haven't thought about it for a year.

The manual fix: write down the renewal date when you join, along with any channels you add, and set a calendar alert a week before.

If you'd rather have it done for you, Monthlee is an iPhone app that keeps subscriptions, bills and free trials in one list. It reminds you before each renewal, warns you before a free trial turns into a paid plan, and never asks for a bank login. When you decide to cancel, its cancel guides point you to the right page.

The bottom line#

To cancel Amazon Prime, go to Your Account → Prime membership, choose to end your membership, and click through every retention screen until you see a confirmation with an end date. If a partner or bundle bills you, cancel with that provider instead.

Then check Prime Video channels and any app store subscriptions separately, because they keep billing on their own. Save your confirmation, and note the end date so you can use what's left.